Warranty Policy

1. Product Quality Guarantee

At Shomi Farm, we are committed to providing the highest quality natural nuts and dried fruits. All our products are:

• 100% natural with no artificial additives or preservatives
• Carefully selected and quality-checked before packaging
• Stored in optimal conditions to maintain freshness
• Packaged to preserve flavor, texture, and nutritional value

2. Warranty Coverage

We guarantee the quality of our products and will provide a full refund or replacement if:

• Product arrives damaged or in poor condition
• Product does not match the description on our website
• Product has quality issues (mold, rancidity, unusual odor or taste)
• Packaging is defective or compromised
• Product is past its expiration date upon delivery

3. Warranty Period

Our warranty covers products for 7 days from the date of delivery for quality issues and 30 days for manufacturing defects.

4. How to Make a Warranty Claim

If you experience any issues with your order:

1. Contact Us Immediately: Email us at contact@shomifarm.com or call +84 819 900 889
2. Provide Details: Include your order number, photos of the product issue, and a description of the problem
3. Keep the Product: Do not dispose of the defective product until we review your claim
4. Review Process: Our team will review your claim within 24 hours
5. Resolution: We will offer a replacement, refund, or store credit based on the issue

5. Exclusions

Our warranty does not cover:

• Damage caused by improper storage after delivery
• Products stored beyond the recommended shelf life
• Personal taste preferences or subjective quality assessments
• Products purchased from unauthorized third parties
• Natural variations in size, color, or flavor (within acceptable ranges)

6. Storage Recommendations

To maintain product quality and ensure warranty coverage:

• Store in a cool, dry place away from direct sunlight
• Keep products sealed in their original packaging until use
• Refrigerate after opening for extended freshness
• Use within the recommended consumption period

7. Contact Information

For warranty claims or questions: