Shipping Policy
Fast and reliable delivery to your doorstep
Free Shipping Offer
🎉 Get FREE SHIPPING nationwide for all orders over ₫1,000,000!
1. Delivery Areas
We deliver to all 63 provinces and cities across Vietnam:
Inner City Areas
- • Ho Chi Minh City
- • Hanoi
- • Da Nang
- • Can Tho
- • Major provincial cities
Suburban & Rural Areas
- • Suburban districts
- • Rural communes
- • Remote areas
- • Island regions
2. Shipping Fees
| Order Value | Inner City | Suburban | Remote Areas |
|---|---|---|---|
| Under â‚«500,000 | â‚«25,000 | â‚«35,000 | â‚«50,000 |
| â‚«500,000 - â‚«999,999 | â‚«20,000 | â‚«30,000 | â‚«45,000 |
| â‚«1,000,000 and above | FREE | FREE | FREE |
3. Delivery Time
Standard Delivery
- Inner City (HCMC, Hanoi, Da Nang): 1-2 business days
- Major Provincial Cities: 2-3 business days
- Suburban Areas: 3-4 business days
- Remote Areas: 4-7 business days
Express Delivery (Additional â‚«30,000)
- Inner City: Same day or next day (orders before 12 PM)
- Nearby Provinces: 1-2 business days
- Note: Available for inner city areas only
4. Order Processing
Our order fulfillment process:
- Order Confirmation: You'll receive an email/SMS confirmation within 30 minutes
- Quality Check & Packing: Our team carefully checks and packs your order (2-4 hours)
- Shipping Handover: Order is handed to delivery partner with tracking number
- In Transit: Track your order in real-time via SMS link or phone
- Delivery: Receive your fresh products with delivery confirmation
5. Packaging
We take extra care to ensure your products arrive fresh and intact:
For Nuts & Seeds
- • Vacuum-sealed or airtight packaging
- • Food-grade materials
- • Moisture protection
- • Secure outer box with bubble wrap
For Dried Fruits & Oils
- • Resealable zip-lock bags
- • Leak-proof containers for oils
- • Protected with cushioning material
- • Clearly labeled with product info
6. Order Tracking
Stay updated on your order status:
- SMS notification with tracking link when order ships
- Real-time tracking updates via delivery partner
- Contact our hotline: +84 819 900 889 for order status
- Zalo message updates for delivery confirmation
- Estimated delivery time provided at checkout
7. Delivery Issues
We handle delivery issues promptly:
Incorrect Address
Contact us immediately at +84 819 900 889 to update delivery address before shipment. Address changes after shipment may incur additional fees.
Failed Delivery Attempt
Delivery partner will attempt delivery 2-3 times. Please ensure someone is available to receive the order or provide alternative instructions.
Damaged Package
If package appears damaged, take photos before opening and contact us within 24 hours. We'll arrange replacement or refund immediately.
Lost Package
If your order hasn't arrived within expected timeframe, contact us. We'll investigate with delivery partner and issue replacement or refund.
8. Special Delivery Instructions
You can provide special instructions at checkout:
- Preferred delivery time window
- Specific delivery location (office reception, security desk, etc.)
- Contact alternative phone number if unavailable
- Leave package with neighbor or security (at your own risk)
- Call before delivery
9. Contact for Shipping Inquiries
For questions about shipping, delivery status, or issues:
Email: contact@shomifarm.com
Phone: +84 819 900 889
Zalo: +84 819 900 889
Hours: Monday - Saturday, 8:00 AM - 6:00 PM (GMT+7)