Privacy Policy
Last updated: November 8, 2024
Our Commitment to Your Privacy
At Shomi Farm, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.
1. Information We Collect
Personal Information
When you place an order or register on our website, we may collect:
- Full name
- Email address
- Phone number
- Delivery address
- Payment information (processed securely through third-party payment processors)
- Order history and preferences
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on site
- Referring website addresses
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
Order Processing
- • Process and fulfill your orders
- • Send order confirmations and updates
- • Handle returns and exchanges
- • Provide customer support
Communication
- • Respond to inquiries and requests
- • Send promotional emails (with consent)
- • Notify you about special offers
- • Conduct surveys and feedback
Website Improvement
- • Analyze website usage and trends
- • Improve user experience
- • Develop new features
- • Personalize content
Legal Compliance
- • Comply with legal obligations
- • Prevent fraud and abuse
- • Enforce our terms and conditions
- • Protect our rights and property
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
Service Providers
Third-party companies that help us operate our business (payment processors, shipping companies, email service providers). These partners are contractually obligated to protect your information.
Legal Requirements
When required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
With Your Consent
When you explicitly consent to sharing your information for specific purposes.
4. Data Security
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
- Compliance with PCI DSS standards for payment processing
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Your Privacy Rights
You have the following rights regarding your personal information:
Access
Request access to your personal information we hold
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Opt-Out
Unsubscribe from marketing emails at any time
Data Portability
Request a copy of your data in a portable format
Object to Processing
Object to certain types of data processing
To exercise these rights, please contact us at contact@shomifarm.com or call +84 819 900 889
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Keep you logged in to your account
- Analyze website traffic and usage patterns
- Personalize content and advertisements
- Improve website functionality
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
7. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
9. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this privacy policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce agreements
- Maintain business records
When we no longer need your information, we securely delete or anonymize it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending an email notification (for material changes)
Your continued use of our website after changes indicates your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:
Email: contact@shomifarm.com
Phone: +84 819 900 889
Zalo: +84 819 900 889
Address: Doan Ket, Phuc Tho Lam Ha, Lam Dong City, Vietnam
Hours: Monday - Saturday, 8:00 AM - 6:00 PM (GMT+7)